Welcome to the wholesale side of The Soap Dragons!

We're delighted you're interested in stocking our little corner of the wonderfully smelly world. Whether you're an independent shop, an online retailer, a market trader or something a little more unusual, we'd love to work with you.

We're a small independent business, making things we love and hoping you and your customers will love them too.

These terms are here to make sure we're all on the same page. Nothing too scary, we promise. No dragons were harmed in the making of this agreement.

By submitting a wholesale order, you confirm that you have read, understood and agree to the following terms.

1. WHOLESALE PRICING

- Our standard wholesale price is 50% of the recommended retail price (RRP).

- This allows you to make a reasonable margin while helping us keep the dragons fed and the soap bubbling!

- Our minimum wholesale order is £75, excluding postage and any applicable delivery charges.

- Prices are based on our current wholesale price list and may change from time to time. Any changes will not affect orders already confirmed.

- All prices will be clearly shown on your invoice. Any applicable VAT will be identified separately.

RRPs are recommendations only. You are free to set your own retail prices and run your own promotions.

2. ORDERS

- Wholesale orders must be placed using our wholesale order form, unless an alternative arrangement has been agreed with us.

- We reserve the right to accept or decline an order.

- An order is not confirmed until we have reviewed it and issued an invoice.

- We may contact you if an item is unavailable, if quantities need adjusting, or if we need to clarify anything.

- We will always try to accommodate reasonable requests, but cannot guarantee the availability of every product at all times.

- Occasionally, products may be temporarily unavailable or discontinued.

If we can't fulfil part of your order, we'll let you know before taking payment and agree any necessary changes with you.

3. POSTAGE & DELIVERY

Standard delivery

- We offer a flat-rate postage charge for wholesale orders weighing up to 15kg.

- This is approximately 110 standard 125g soap bars, around 80 oils, or a combination of products. Actual quantities will depend on the weight of the products and packaging.

- The 15kg limit applies to the complete packed parcel, not just the products.

- Orders exceeding 15kg will be individually quoted for delivery.

- The applicable postage charge will be confirmed on your invoice.

Other delivery options

We're happy to discuss alternative arrangements, including courier collection or local collection, where practical.

Any alternative arrangements and associated costs must be agreed before dispatch.

Delivery times

We aim to dispatch orders as soon as reasonably possible after payment has cleared.

We're a small business, and occasionally Ziggy has to go to market, so please bear with us if there's a short delay!

We'll keep you informed if we anticipate any significant delay.

Any delivery dates or times given are estimates rather than guaranteed appointments, unless specifically agreed otherwise.

Delivery responsibility

Please ensure that your delivery address and contact details are correct when placing your order.

Once dispatched, we'll provide tracking details where available.

If a parcel arrives visibly damaged, please photograph the packaging and contents and contact us as soon as possible.

We cannot guarantee courier delivery arrangements beyond the service provided by the carrier, but we'll always do our best to help resolve any problems.

4. PAYMENT

- We will issue an invoice once we've received and reviewed your order.

- Payment must be received in full before dispatch.

- We do not currently offer credit accounts or payment on delivery.

- Your order will not be dispatched until cleared payment has been received.

- If payment has not been received within 14 days of the invoice date, we may cancel the order and release the reserved stock.

If there is a problem with an invoice, please contact us before making payment so we can sort it out.

For overdue commercial debts, we reserve our statutory rights to claim applicable late-payment interest and recovery costs.

5. PRODUCTS & PRODUCT AVAILABILITY

Our products are handmade in small batches, rather than churned out by the million on an industrial production line.

As a result:

- Minor variations in colour, appearance, finish and presentation may occur between batches.

- Product photographs and descriptions are intended as a guide and may not represent every individual item exactly.

- Fragrances and essential oil blends may have natural variations.

- We reserve the right to make reasonable changes to product presentation, packaging or ranges.

We will always aim to supply products that match their descriptions and meet our quality standards.

If a product is discontinued or significantly changed, we'll let you know where this affects an existing order.

6. PRODUCT SAFETY, STORAGE & HANDLING

Our products are made with care and are intended to be used in accordance with their labelling and instructions.

As a wholesale customer, you agree to:

- Store products in appropriate conditions, away from excessive heat, direct sunlight and moisture where relevant.

- Keep products in their original packaging wherever supplied.

- Retain product labels, ingredient information, batch identification and safety information.

- Follow any storage instructions and precautions supplied with the products.

- Ensure products are displayed and sold in a manner appropriate to their intended use.

- Pass on relevant product safety information to your customers.

Please do not:

- Remove, obscure or alter product labels or ingredient information.

- Repackage, refill, dilute or otherwise alter products without our prior written agreement.

- Make additional product claims, particularly medical, therapeutic or skin-related claims, which are not supported by our product information.

- Sell products that have been damaged, contaminated, altered or are otherwise unsuitable for use.

Our products are cosmetics, not medicines, and must not be marketed as providing medical treatments or cures.

If you have any concerns about the condition or safety of a product, please stop selling the affected item and contact us.

7. RESELLING OUR PRODUCTS

Our wholesale products are supplied for resale to end customers.

You are welcome to sell them through your own shop, website, market stall or other legitimate retail outlet.

However:

- Products must be sold in their original form and packaging, unless we've agreed otherwise in writing.

- Our branding, product names and labels must not be altered or removed.

- Products must not be represented as being manufactured by another business.

- You must not make misleading claims about our products or their ingredients.

- You must comply with all relevant laws and regulations relating to the retail sale of cosmetics.

We retain ownership of our brand, product names, designs, artwork, photographs and associated intellectual property.

You are welcome to use our approved product photographs and descriptions to promote the products you stock, but please don't modify our artwork or use our branding to suggest an association or endorsement beyond the fact that you're an authorised stockist.

8. RECOMMENDED RETAIL PRICES

We may provide recommended retail prices (RRPs) to help you price your stock.

These are recommendations only. You remain entirely free to decide what you charge your customers.

We don't require you to sell at a particular price or prevent you from offering discounts or promotions.

9. DAMAGED, FAULTY OR INCORRECT ORDERS

We take care when preparing and packing wholesale orders, but occasionally things go wrong. Even dragons aren't infallible.

Please check your order as soon as reasonably possible after delivery.

If you receive:

- Damaged products.

- Incorrect products or quantities.

- Missing items.

- Products that appear faulty or unsuitable for sale.

Please contact us promptly, ideally within 48 hours of delivery, with your order number, a description of the problem and photographs where appropriate.

The 48-hour period is a request to help us investigate and resolve problems quickly, not a restriction on your legal rights.

We'll investigate and, where we're responsible, arrange an appropriate remedy. This may include replacement products, replacement of missing items, a refund or another agreed solution.

Nothing in these terms removes your statutory rights as a business buyer.

10. RETURNS & CANCELLATIONS

Because wholesale orders are placed for business purposes, we do not offer a general change-of-mind returns policy.

If you've simply ordered the wrong quantities or changed your mind, please contact us as soon as possible. If the order hasn't been dispatched, we'll do our best to help.

Once an order has been dispatched, we cannot normally accept returns of correctly supplied goods simply because they're no longer required.

This does not affect your rights where products are faulty, damaged, incorrectly supplied or otherwise fail to meet the agreed contract.

Please contact us before returning anything. Unauthorised returns may be refused.

11. PRODUCT RECALLS & SAFETY NOTICES

Product safety is important to us.

In the unlikely event that we identify a safety issue, need to withdraw a product or issue a recall, we'll contact affected wholesale customers using the details supplied with their order.

You agree to:

- Cooperate with any reasonable product withdrawal or recall request.

- Stop selling affected products immediately.

- Keep relevant stock separate from products available for sale.

- Pass on any necessary information to customers where appropriate.

- Assist us with identifying affected batches and quantities.

We'll provide further instructions where a recall or withdrawal is necessary.

12. LIMITATION OF LIABILITY

We take responsibility for the products we supply and will always aim to resolve problems fairly.

However, we cannot accept responsibility for losses arising from:

- Improper storage, handling or use of products after delivery.

- Products being altered, repackaged or relabelled without our agreement.

- Misleading or unsupported claims made by the retailer.

- Failure to follow product instructions, precautions or safety information.

- Circumstances outside our reasonable control.

Neither party will be liable to the other for indirect or consequential business losses, such as loss of anticipated profits or business opportunities, where the law allows that exclusion.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, or for death or personal injury caused by negligence.

Where legally permissible, our total liability arising from an affected order will not exceed the amount paid for the products giving rise to the claim.

13. CIRCUMSTANCES BEYOND OUR CONTROL

Sometimes life throws a spanner in the works.

We cannot be held responsible for delays or failures to fulfil orders caused by circumstances reasonably beyond our control.

These may include extreme weather, fire, flooding, transport disruption, supplier problems, power failures, industrial action or other unforeseen events.

If something like this happens, we'll let you know and do our best to minimise the disruption.

If we're unable to fulfil an order, we'll discuss an appropriate solution with you, including a refund for any goods we cannot supply.

14. BUSINESS INFORMATION & PRIVACY

We collect and use your business and contact information to process orders, issue invoices, arrange deliveries and communicate with you about your purchases.

We don't sell or trade your personal information.

For further information about how we handle personal data, please see our Privacy Policy on the main website.

15. CHANGES TO THESE TERMS

We may occasionally update these terms to reflect changes in our business, products or legal obligations.

The version applicable to your order will be the version in force when your order is accepted.

Any significant changes will be reflected in the version published on our wholesale website page.

16. GENERAL

These terms apply to wholesale orders placed with SG Soaps Ltd trading as The Soap Dragons.

If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

These terms, together with the accepted order and any specific arrangements agreed in writing, form the agreement between us.

No variation to these terms will apply unless agreed in writing.

17. GOVERNING LAW

These terms are governed by the laws of England and Wales.

Any disputes arising from a wholesale order or these terms will be subject to the jurisdiction of the courts of England and Wales.

AND FINALLY...

Thank you for choosing to stock The Soap Dragons.

We're a small independent business, and every wholesale customer makes a genuine difference to us.

We hope you enjoy selling our products as much as we enjoy making them.

Here's to good business, happy customers and bathrooms that smell considerably better than they did before.

The Soap Dragons

SG Soaps Ltd

I stink therefore I am.